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Clinical Policy


Statement on Booking an Appointment

Booking an appointment time makes everyone’s life easier. We value time!.
Please visit our website www.thefacets.com and click on appointments or call us on 90201160160/0484 4011122

What to expect on first appointment?
Mainly discussions happen on this appointment!!
Listening & understanding you to provide the best options and recommendations after clinical examination. A comprehensive examination of your health is advised and referral for necessary X rays, blood tests, if necessary. After diagnosis, treatment planning discussion in partnership with you and an estimate is prepared. You will be given required time to think it over till you consent for the treatment.

Statement on referrals:
We refer to the right experts for the best interest of the patient. Both internal and external referrals recommended accordingly.

Statement on out of Hours Service:
We work up to 9 pm in Kochi City including Sundays!! Kindly confirm your session. We advise you to approach hospital for medical emergencies. Or you can contact any of the numbers listed below to update -9020160160.

Statement on Emergency
We advise you to reach the nearby hospital causality at the earliest In case of medical emergency.

Medical trust- Mg Road .
Renai Medicity-Palarivattom
Aster medicity- Kotahdu,Cheranellore
Ernakulam Medical center- NH Bypass-palarivattom
Amritha hospital- Edappalli
Welcare hospital-vyttilla
Lake shore hospital -Mardu
MAJ hospital Edappally


Statement on Missed/cancelled Appointments: For cancellation please call up the clinic number prior to time so that we can fill the gap. Missed appointments without informing will be missing the benefits of free consultation.9020160160.


Statement on Re-Calls:
We recommend you to visit us every 6month for reviewing the treatment done. Email or text message reminders will be sent periodically.

Where to find us?
You can find us Online. Please visit www.thefacets.com.

How to reach us?

You can find us on google map. Please visit www.thefacets.com.

Statement on Professional Capital:
Our team have a combined experience of more than 100 years including Dental surgeons, Dental Specialists, Consultants, Professors & Readers. We have Award winning professionals in our team with both domestic and international experience. We are committed towards continuous improvement of our knowledge and skills.Our experienced auxiliary staff will be supporting you throughout your clinical sessions.

Statement on Fees:
Our treatment options and fees are similar to Indian Dental Association recommendation. We follow 3 tier pricing system, based on centre facility, treatment protocol and material manufacturers & lab technology. Estimate is provided for making informed consent.
1. Economy
2. Value
3. Premium

Statement on Responsible Dentistry:
We believe Quality is Responsibility!

Statement on Informed Consent:
Every patient shall be given various treatment options and all aspects of the outcome along with the cost estimate to make informed choice.

Statement on Patient Rights & Responsibilities:
We are determined to protect every patient’s rights at our offices. At the same time, we request every patients and family to adhere to your responsibilities mentioned for the delivery of better care. Patient rights and responsibilities are displayed at facets dental premises.

Statement on Quality policy:
We offer the finest dentistry with a team of dedicated professionals, who believe in responsible care with a commitment of continuous improvement of quality service to ensure patient satisfaction.

Statement on Data protection & confidentiality:
Our legal duty
State law requires us to maintain the privacy of your health information. Also, the law requires us to give you this notice about our websites, privacy practices, legal duties, and your rights concerning your health information. By all means, we are required to follow the privacy practices we describe in this notice while it is in effect.
Moreover, we reserve the right to change our privacy practices and the terms of this notice at any time provided that any applicable law permits the changes.
You may request a paper copy of this notice at any time. For more information about our privacy practices, or for additional copies of this notice, please contact us using the information listed at the end of this notice.
Our uses and disclosures of your health information
We use and disclose health information about you for treatment, payment, and health care operations.

Treatment: We may use your health information for treatment or disclose it to a dentist, physician or other healthcare provider providing treatment to you.

Payment: We may use and disclose your health information to obtain payment for services we provide to you. Furthermore, we also disclose your health information to another health care provider or entity that is subject to the national
 
Your Authorization: You may give us written authorization to use your health information or to disclose it to anyone for any purpose. In case you give us an authorization, you may revoke it in writing at any time. Your revocation will not affect any uses or disclosures permitted by your authorization while it was in effect. Unless you give us a written authorization, we cannot use or disclose your health information for any reason except those described in this notice.
 
To Your Family and Friends: We may disclose your health information to a family member, friend or other person to the extent necessary to help with your health care or with payment for your health care. Before we disclose your health information to these people, we will provide you with an opportunity to object to our use or disclosure.
 
Appointment Reminders: We may use or disclose your health information to provide you with appointment reminders such as voicemail messages, postcards, or letters.

Public benefit:
We may use or disclose your medical information as authorized by law for the following purposes deemed to be in the public interest or benefit:
as required by law; for public health activities, including disease and vital statistic reporting, child abuse reporting report adult abuse, neglect, or domestic violence; health oversight agencies; in response to court and administrative orders and other lawful processes; law enforcement officials pursuant to subpoenas and other lawful processes, concerning crime victims, suspicious deaths, crimes on our premises, reporting crimes in emergencies, and in case for purposes of identifying or locating a suspect or other person; coroners, medical examiners, and funeral directors; to avert a serious threat to health or safety; in connection with certain research activities; the military and to federal officials for lawful intelligence, counterintelligence, and national security activities; correctional institutions regarding inmates; and as authorized by state worker’s compensation laws.
 
Patient rights
Access: Most important you have the right to look at or get copies of your health information, with limited exceptions. Also, we provide copies in a format other than photocopies.  Make a request in writing to obtain access to your health information. You may request access by sending us a letter to the address at the end of this notice. If you request copies, we will charge you a reasonable cost-based fee that may include labour, copying costs, and postage.
Disclosure Accounting: You have the right to receive a list of instances in which we or our business associates disclosed your health information over the last 6 years. Basically list will not include disclosures for treatment, payment, health care operations, as authorized by you, and for certain other activities.
Restriction: You have the right to request that we place additional restrictions on our use or disclosure of your health information.
Alternative Communication: In short, you have the right to request that we communicate with you about your health information by alternative means or to alternative locations. Also, you must make your request in writing to our office.
Amendment: You have the right to request that we amend your health information. Also, your request must be in writing, and it must explain why we should amend the information.

QUESTIONS AND COMPLAINTS
In case, we may have violated your privacy rights, we made a decision about access to your health information incorrectly, our response to a request you made to amend or restrict the use or disclosure of your health information we should communicate with you by alternative means or at alternative locations. You may contact us using the information listed below. We will provide you with the address to file your complaint upon request. We support your right to the privacy of your health information.
 
CONTACT OUR DENTAL OFFICE AT:
Contact: +91 9020160160
Telephone: 0484 4011122
E-Mail: info@thefacets.com


Statement on Infection control policy:
To minimize the spread of potentially pathogenic micro-organisms and destroy organisms that have contaminated objects and surfaces. Universal Cross infection control protocols & procedures are mainly carried out by the trained staff.

Statement on complaint handling:
All complaints and grievances must be registered in writing in the complaint book or verbally to the person assigned, who is the practice Manager. You will get a reply in 7days time. If you are still not satisfied with the reply, you can approach our top management (9020202000) for the action on the same. If you are still unhappy, we prefer arbitration for the settlement of the complaint. You have the freedom to approach Indian dental association, Kerala dental council or Judiciary for relief.

Financial options:
At our practice, our goal is to maximize your benefits and make it affordable. If you have any questions regarding financial assistance, please don’t hesitate to call our office at 9020160160 to review your concerns.
Our single tier fees are based on the quality of the materials we use and our experience in performing your needed treatment.
If you would like to review these financial arrangement options with one of our team members in advance of treatment, please call us at  +91 9020160160, 0484 4011122.
We are working on interest-free credits of six months for treatments above Rs 10000 so that you can opt for better, less invasive advanced options for long life.
 
We accept all major Credit Cards.
Repair, Replacement & Refund policy
Repair of fractured filling is done free up to one year period.
Replacement of fractured artificial crowns/caps as per lab offers within 3 years.
After three years 25% service charges apply.
Refund up to 60% is allowed in the case of failed implant acceptance.

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